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TERMS &
CONDITIONS

1. Online Payment Policy

  • Any person paying online should use their own personal credit or debit cards. If not, then the service may not be awarded.

2. Invoicing and Payment Terms

  • All rental periods are calculated on a 24-hour basis. For example, a one- day rental starting at 9am must be returned by 9am the following day. Any delay – for example, if the car is returned at 5pm the following day – will result in an extra day being charged.
  • Our invoice will be issued on the day you pick up your car, in advance of the term of the rental (i.e. a prepayment) and must be settled in full immediate
  • 7 AED will be charged when releasing the Deposit.
  • In case the customer wishes to extend his rental agreement extra days, he must inform us 12 hours prior to the extension. Otherwise the extension will be charged according to the normal seasonal daily price.
  • Payment for extension has to be made in advance, otherwise the extension will not be valid.

3. Cancellation

  • Your booking can not be cancelled, once the rent payment is processed.
  • We can’t issue any refunds once the car is reserved, because the car reserved would be blocked from other customers who might want to book it for that date.

4. Drivers and Licensing Requirements

  • All drivers must be 21 years old or older to be able to rent.
  • Drivers must provide a valid international or national (local) licence, some local licences are not accepted, our sales team will check your licence’s validity before renting you the car.
  • Drivers must not be under the influence of alcohol or drugs while operating the vehicle. All insurance claims resulting from driving under the influence will be denied and you will be responsible for all resulting damage repairs.
  • It is primarily your responsibility to ensure that you are eligible to drive a rented car in compliance with the laws of the UAE.

5. Delivery & PICK UP

  • Delivery outside Dubai state is subject to a fee (depending on the location of the other city).
  • Driver must show original valid documents while receiving the car.
  • Driver can take a video or photo of the current condition of the car, before signing the contract.

6. Restrictions

  • Smoking in our vehicles is strictly prohibited as it damages our vehicles and is a safety hazard while driving. Smoking in our vehicles may result in a charge of up to AED 500.
  • Driver must return the car in the same condition he received it, if the car is dirty or has any food leftovers or stains, this will result in a charge.
  • Off-roading, rallying, racing or ‘drifting’ in our vehicles is strictly prohibited. going to deserts, and tracks is not allowed.
  • Customer is not allowed to drive over 160km/h. If the driver goes over this speed limit, he will be charged 2000 AED on the 2nd attempt, and on the 3rd attempt we will shutdown the car, and the remaining rental period will not be refunded.
  • Pets may be allowed in our vehicles, however, cleaning and damage penalties will be charged, without exceptions.
  • 500 AED will be charged if the car returned with a very dirty interior (trash on the ground, food left overs , etc..).

7. MILEAGE

  • All rentals come with NO mileage limit but must stay within the Dubai parameters.

8. Salik (Toll Charge) and Traffic Fines:

  • The Salik (toll) charged will be the toll amount (typically AED 4), plus an AED 1 service fee, plus VAT on the service fee component.
  • Traffic fine charges will be the actual fine, plus an AED 50 service fee, plus VAT on the service fee component. We will inform you as soon as we get a notification from the concerned authorities.
  • If the fine caused the car to be impounded, additional fee ranging from 100 – 500 AED will be charged.
  • You will be required to pay these amounts immediately upon notification.

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+971 56 201 2248

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1. Are there any security deposits?

  • No.

    Minor scuffs and scrapes (which are relatively inexpensive to repair) are billed to you directly on the payment card you use to make the reservation or would also be covered under a full coverage insurance policy*. 

2. Do you match competitor prices?

  • We offer the widest variety of exotic rentals at the lowest price guaranteed. This means we will match our competitor’s price for comparable rentals.

3. Is it really unlimited miles?

  • All rentals come with NO mileage limit but must stay within the county rented from. Need to drive further away? Let us know.

4. Can I pay with cash?

  • Yes. 

    But reserving a car in advance requires full payment up front with either a credit card, gift card, or bitcoin. You can then pay with cash at the time of pickup and we’ll refund your original payment.

5. Are there penalties for late returns?

  • Yes. 

    Returning a rental after the specified time results in a 900 AED late fee plus proration amount

6. What is your refund policy?

  • All cancellations, regardless of reason, can only receive a maximum 50% refund. We strictly adhere to this policy.

    *Drivers who appear intoxicated, hungover, or unfit to drive will be allowed to transfer their rental to different, safer time slot based on availability. 

7. What is required to rent?

  • Drivers license from your home country or UAE.

  • Current passport.